Maszfita Shipping Policy

This Shipping Policy explains how orders placed through the Maszfita website are processed and delivered. Maszfita is owned and operated by TuffBro LLC (“we,” “us,” or “our”).

By placing an order through our website, you agree to the terms described in this Shipping Policy.

Shipping Destinations

We currently ship only to addresses located within the 48 contiguous United States.

We do not currently ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• The U.S. Virgin Islands
• Other U.S. territories
• APO, FPO, or DPO military addresses
• International destinations

Orders submitted with a shipping address outside our eligible delivery area may be canceled and refunded to the original payment method.

Shipping Rates

We offer the following standard shipping rates:

• $6 flat-rate shipping for orders of $30 or less
• Free standard shipping for orders over $30

The order value used to determine free-shipping eligibility is calculated after discounts and before applicable taxes.

For example, if a discount reduces an order subtotal to $30 or less, the order will be charged the $6 flat shipping rate.

The applicable shipping charge will be displayed at checkout before the order is completed.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and U.S. federal holidays.

Processing times may be longer during product launches, promotional periods, holidays, or periods of unusually high order volume.

After an order has shipped, the customer will receive a shipping confirmation email containing available tracking information.

An order confirmation does not mean that an order has shipped.

Estimated Delivery Time

After an order has been processed and transferred to the shipping carrier, standard delivery generally takes approximately 3–7 business days.

Delivery times are estimates and are not guaranteed.

Shipping delays may occur because of severe weather, carrier disruptions, holidays, incorrect address information, service interruptions, or other circumstances outside our reasonable control.

Tracking Information

When tracking information is available, it will be included in the shipping confirmation email.

Tracking information may take up to 48 hours to update after the shipping carrier receives the package.

Shipping Address Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review the following information before completing checkout:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code

If you notice an error in your shipping address after placing an order, contact us as soon as possible at hello@maszfita.com.

We will make a reasonable effort to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has shipped.

We are not responsible for delayed, lost, returned, or undeliverable packages resulting from incorrect or incomplete information provided by the customer.

Order Changes and Cancellations

We begin processing orders promptly.

Requests to change or cancel an order should be submitted as soon as possible to hello@maszfita.com.

We cannot guarantee that an order can be changed or canceled after it has been processed, packed, or transferred to the shipping carrier.

Multiple Shipments

Items from the same order may occasionally be shipped separately.

When this occurs, the customer may receive more than one tracking number. The customer will not be charged an additional shipping fee solely because an order is shipped in multiple packages.

Delayed or Lost Packages

If a package has not arrived within the estimated delivery period, the customer should first review the tracking information provided by the shipping carrier.

For additional assistance, contact us at hello@maszfita.com and include the relevant order number.

If a package appears to be lost in transit, we may open an investigation with the shipping carrier before determining whether a replacement, refund, or other resolution is appropriate.

Carrier investigations may take several business days to complete.

Packages Marked as Delivered

If tracking information shows that a package was delivered but the customer cannot locate it, the customer should:

• Confirm that the shipping address on the order is correct.
• Check the mailbox, front entrance, building reception area, mailroom, and other possible delivery locations.
• Ask household members, neighbors, property managers, or building staff whether they accepted the package.
• Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us promptly at hello@maszfita.com.

We may assist with a shipping carrier inquiry. However, a carrier tracking status showing “delivered” does not automatically qualify an order for a refund or replacement.

Damaged, Missing, or Incorrect Items

Customers should inspect their orders promptly after delivery.

If an order arrives damaged, contains an incorrect product, or is missing an item, contact us at hello@maszfita.com within 5 days of delivery.

Please provide:

• The order number
• A description of the issue
• Clear photographs of the affected products
• Photographs of the shipping box and internal packaging
• A photograph of the shipping label, when applicable

Customers should retain the affected products and packaging until the request has been reviewed.

Claims submitted more than 5 days after delivery may not be eligible for a replacement, refund, or other resolution.

Returned or Undeliverable Packages

A package may be returned to us because of:

• An incorrect or incomplete address
• An address outside our eligible shipping area
• Refusal of delivery
• Failure to collect the package
• Repeated unsuccessful delivery attempts

If a package is returned to us as undeliverable, we may contact the customer regarding the available options.

Additional shipping charges may apply if the customer asks us to ship the order again.

Original shipping charges are nonrefundable unless the return resulted from an error by Maszfita.

Shipping Restrictions

We reserve the right to decline or cancel an order when:

• The shipping address is outside the 48 contiguous United States.
• The shipping carrier cannot service the provided address.
• Fraudulent or unauthorized activity is suspected.
• The order violates our website policies.
• A product is unavailable because of an inventory or system error.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Changes to This Shipping Policy

We may update this Shipping Policy occasionally to reflect changes in our shipping services, business operations, carrier requirements, or legal obligations.

Changes will become effective when the revised Shipping Policy is posted on our website.

Contact Us

For questions or concerns regarding shipping or delivery, please contact us:

Email: hello@maszfita.com

Maszfita
9825 Marina Blvd, Suite 100
Boca Raton, FL 33428
United States